Shipping policy
We are dedicated to providing a seamless and efficient shipping experience for our customers. This shipping policy outlines the details of our shipping process, including available shipping methods, estimated delivery times, processing times, and other important information. Please read this policy carefully to understand our practices regarding shipping and delivery.
Shipping Carrier
We exclusively use the United States Postal Service (USPS) as our shipping carrier for all domestic and international orders.
Shipping Methods
We offer two shipping methods through USPS:a. USPS Priority Mail: This shipping method typically takes 2-5 business days for delivery. Please note that this is an estimated delivery time and not a guaranteed time frame.b. USPS Priority Mail Express: This expedited shipping method typically takes 1-2 business days for delivery. However, like Priority Mail, this is an estimated delivery time and not a guaranteed time frame.
Processing Time
All orders are subject to a 12-24 hour processing time. This processing time is separate from the shipping time and starts from the moment we receive your order until it is dispatched from our warehouse. Please note that orders placed on weekends or public holidays may take longer to process
Order Tracking
Once your order is shipped, you will receive a shipping confirmation email containing your tracking number. You can use this tracking number to track the progress of your shipment on the USPS website.
Shipping Rates
Shipping rates are calculated based on the weight and dimensions of your order, as well as the destination. You can view the estimated shipping costs for your order during the checkout process.
International Shipping
PropsWholesale ships internationally using USPS services. Please be aware that international orders may be subject to customs fees, import duties, taxes, and other charges imposed by your country. These charges are the responsibility of the recipient and are not included in the shipping costs.
Delivery Delays
While we do our best to ensure your order reaches you within the estimated delivery time frame, unexpected delays may occur due to factors beyond our control, such as weather conditions, carrier delays, or customs clearance. PropsWholesale is not responsible for any delays in delivery once the package has been handed over to USPS.
Lost or Damaged Packages
In the unlikely event that your package is lost or damaged during transit, please contact our customer service team immediately. We will work with you to resolve the issue and, if necessary, file a claim with USPS on your behalf.
Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the cost of re-shipping the package. Please ensure that you provide accurate and complete shipping information during the checkout process.By placing an order with PropsWholesale, you agree to the terms and conditions outlined in this shipping policy. If you have any questions or concerns regarding our shipping process, please do not hesitate to contact our customer service team. We are more than happy to assist you.